General Information

Filo Foods, LLC was developed in 2023, and we take pride in the traditional, classic, and heartfelt products that we offer.

Everything is handmade from scratch in small batches in our kitchen. Our equipment may come in contact with gluten, dairy, and nuts at some point in time unless otherwise specified by the customer. Please let us know if you, and/or someone that will be eating the desserts, has any severe allergies that we should be aware of and use your own discretion when ordering. We are not a nut free, gluten free, or dairy free facility.

Filo Foods, LLC respects and thanks all of our customers, business partners, other visitors to our websites for visiting our website. All visitors who may choose to provide personal information, we respect the privacy of that information. We recognize the need for appropriate protections and management of personal information that you provide to us. These terms and conditions will assist you in understanding what types of information we may collect, how that information may be used, and with whom the information may be shared. 

Allergies
Our products are made in the same kitchen where nuts, gluten, and dairy are present, and we cannot guarantee that products are nut/gluten/dairy free. However, should you need to place a gluten/dairy/or nut free order, we can accommodate these allergies and are trained in cross contamination - please notify when placing your order.

Ordering, Invoicing, and Product Exchange

Orders discussed via email, social media, or phone are not considered confirmed and scheduled until a formal order is placed, an invoice is provided, and has been sent. Once your order has been confirmed, your order and my confirmation of your order are considered to be set out as a contractual agreement between you and I for the sale of any and all Filo Foods products. Please review that all details are accurate and correct, and that you understand the Full Terms and Conditions before paying your invoice. Once your order had been received and confirmed, a contract shall come into existence between us and you will henceforth be bound to these terms and conditions. The order is an offer by you to enter into a binding contract which Filo Foods is free to accept or decline at our absolute discretion.

Loss or Damages
All of our goods are packaged with care and attention, and Filo Foods is not held accountable for any damages to products after the product exchange. Once exchanged, the responsibility as a seller ceases to exist and this warranty does not apply to any defect in the products provided arising from willful damage, accident, negligence you or any act of a third party, your failure to follow instructions, or any alteration you carry out.

All of our products are carefully baked to order. At this time, we do not offer any products for sale other than by order, two to three days in advance.

The shelf life of baked good products depends on several factors, including the type of cookie, how it's stored, at what temperature it is stored at, and what type of packaging is being used. Filo Foods is not responsible for any texture changes of all baked goods, and therefore is also not responsible for giving customers a shelf-life of each different variety of products. Filo Foods does not have knowledge of what is being done to the product after the exchange. It is with our best professional advice and judgement that we advise customers to ensure all products remain airtight for the best shelf-life results.

Refund/Exchange Policy

We take pride in our desserts, cookies, and more. If you are unhappy with your order and/or purchase, immediately notify us with photographed proof (within 12 hours of pick-up) of your concern and return your dessert to us, untouched/consumed. We will give you credit for the amount returned for use toward a future purchase. All refunds will be provided as an in-store credit, i.e. a gift card to Filo Foods will be provided within five (5) business days upon receipt of the returned merchandise. You must bring the products and receipt of purchase with you.

Order Cancellation Policy

We understand that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept cancellations 2 business days before your event. All changes must be handled directly with a representative of Filo Foods and confirmed. We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order.

Large Event Cancellation Policy

There is deposit of $100 that is non-refundable for all large events requiring a save the date. These deposits are non-refundable & non-transferable (Deposit is deducted from the order balance only). Any orders that are cancelled 2 weeks prior to your date will receive only a 75% refund on any payments made after the deposit. All orders cancelled less than 1 week prior to your date will receive no refunds on any payments made after the deposit.

Change Order & Delivery Fee

There will be a $15 Change Order or Delivery Fee for any changes that are requested within 24 hours of the time required. Payment for delivery is required for any deliveries greater than 10 miles from Oakville, CT. There is no fee for pickup/a centralized meeting pickup.

Decorations, Coloring, and Custom Decorated Cookies

We take pride in our custom designed cookies, desserts, and baked goods.  We will do our best to match any requested color or design. Due to the nature of internet/additional drawings and ideas we receive, we will make our best representation of what is requested but are again limited by the nature of our products.

Shipping Policy

Filo Foods, LLC is currently not offering shipping of any kind.

Out of Stock Policy

Our stock fluctuates throughout the week with sales demand and stock that we receive/have at that time. If an item you ordered is out of stock, we will first try to contact the customer either by phone or via email. We will give you other comparable choices to choose from.

Personal Information

Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. Filo Foods, LLC may collect certain personal information from customers. We do not collect personal information when you visit this web site or any of our social media platforms unless you choose to provide such personal information. No credit card information is stored on this website. Credit card information that is given by phone is destroyed immediately after approval and processing. We will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally, we may use your information to contact you for marketing and quality assurance purposes.

Choice and Consent

Filo Foods, LLC does not require that customers, business partners or visitors to our websites provide any personal information. The decision to provide personal information is voluntary. In some instances, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested. We are committed to taking reasonable efforts to secure the personal data you choose to provide us. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. Your payment and personal information is always safe. Like many other web sites, we use “cookie” technology to improve your experience at our site. Cookies are small pieces of data that are placed in your computer’s browser to store your preferences. When you visit a web site, a message is sent back to the web server by the browser accessing the web site. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of web sites. Our website may provide links to third-party web sites for your convenience and information. If you access those links, you will leave the Filo Foods site. We do not endorse or make any representations about third party web sites. The personal data you choose to give to unrelated third parties is not covered by this privacy statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Filo Foods that sharing is governed by that third-party company’s privacy policy.

Contact Information

Any questions regarding this Privacy Statement or if you believe that the privacy of your personal information has not been respected, contact us by phone or email at filofoodsct@gmail.com ~ (860-483-1274)

Changes to this Statement

Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Filo Foods, LLC encourages you to periodically review this policy to be informed of how we collect, use and protect your information. Your use of this web site is subject not only to the terms of the Privacy Policy, but also to this site’s Terms of Use. This Privacy Policy is subject to change from time to time, so please check back periodically. By accessing and using our web site, and by providing us with your information, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our site. Your continued use of our site following the posting of changes to these terms will mean you accept those changes.

Thank you for understanding these policies. They are not in place for any reason other than to protect Filo Foods as a small business owner, as well as to protect you as a consumer. Please feel free to reach out with any questions or concerns about what you have read above.